Return Policy

1. Return Window

Returns must be requested within 15 days of the delivery date. The delivery date is the date the carrier records the shipment as delivered, not the date the part is unpacked or installed.

Requests made after the 15-day window has closed cannot be accepted, regardless of whether the part has been opened or installed. If you are not able to inspect the part promptly, please tell us at the time of the order so we can note it on your file.

A return request is not the same as a warranty claim. If a part was correct on arrival and later fails in service, that is handled under the warranty terms on your quote and invoice, not under this policy.

2. Return Authorization Is Required

Contact us at +1 (516) 767-5796 or sales@rocksautospart.com before sending anything back. We will confirm whether the part is eligible and, if it is, issue a Return Authorization number along with the correct return address.

Parts shipped back without a Return Authorization number cannot be identified, inspected or credited. Unauthorized shipments may be refused or returned to sender at the sender’s expense.

Please have your order reference, the part in question, and the reason for the return ready when you contact us. Photographs of the part and its tags speed up the decision considerably.

3. Condition of Returned Parts

To be accepted, a returned part must be in the same condition it was supplied in. That means:

• Not installed, fitted, or test-fitted to a vehicle
• Not disassembled, opened, or partially rebuilt
• Not cut, drilled, welded, painted, machined, or otherwise modified
• All original tags, stampings, casting numbers and inspection markings intact and legible
• All parts, brackets, sensors, and accessories that were supplied with it included
• Packed in the original packaging, or packaging of equivalent protection

Any part returned with tags removed or defaced cannot be verified as the part we supplied and will not be credited.

4. Wear, Damage, and Handling After Dispatch

Once a part has been dispatched, it passes out of our control. We are not responsible for wear, deterioration, or damage that occurs after that point, including:

• Wear and tear from installation, test running, or use of any kind
• Damage caused by improper installation, or installation by anyone other than a qualified, professionally licensed mechanic
• Damage from failure to replace the fluids, gaskets, seals, filters, or ancillary components that the installation requires
• Damage from overheating, contaminated fluids, incorrect timing, or running the vehicle with a pre-existing fault
• Corrosion, seizure, or deterioration caused by storage conditions after delivery
• Damage caused by road conditions, accidents, or subsequent repair work

A part showing any sign of having been run, fitted, or handled outside the conditions above is not returnable under this policy. Where a genuine manufacturing or condition defect is found, the warranty on your invoice applies instead.

5. Items That Cannot Be Returned

The following are non-returnable in all cases:

• Electrical and electronic components, including ECMs, modules, sensors, alternators and starters once removed from their packaging
• Special-order parts and parts sourced specifically to your request
• Parts that have been installed or attempted to be installed
• Parts that have been modified in any way
• Parts returned without their original identification tags

Expedited, priority, express and special freight charges are non-refundable once an order has shipped, unless the delay or error was caused by us.

6. Charges Deducted From a Refund

When a return is approved, certain charges may be deducted from the original amount before the refund is issued. These can include:

• Return shipping charges
• Original outbound shipping charges, where applicable
• Handling or processing fees
• Restocking charges, where applicable
• Carrier fees, inspection fees, or packaging charges related to the return

The final refund is calculated after the returned part has been received and inspected. Deductions vary by product type, condition, shipping cost, and the reason for the return.

7. Shipping Damage and Shortages

Inspect every shipment on arrival, before signing for it where possible. Note any visible damage on the carrier paperwork at the point of delivery, as a clean signature makes a carrier claim significantly harder to pursue.

Report visible damage, shortages, or a missing item to the carrier and to us within 48 hours of delivery, with photographs of the packaging and the part. Damage reported after 48 hours may not be recoverable from the carrier.

8. If We Sent the Wrong Part

If the part supplied does not match the part confirmed on your quote, or a verified fault on our side is established, we will arrange collection or cover the return shipping ourselves and either supply the correct part or refund the order in full.

In those cases the deductions listed in section 6 are waived. Please report a mismatch before any attempt at installation, as a part that has been fitted can no longer be returned to the supply chain.

9. Core Returns

Where a core charge applies, it is refunded once the old unit is returned in rebuildable condition within 15 days of the replacement being delivered.

A core is rebuildable when it is complete, drained of fluids, free of cracks, holes, or fire damage, and is the same part number as the unit supplied. Cores that are seized, stripped, or missing major components may be refused or credited at a reduced rate.

10. Cancellations

An order cancelled before the part is dispatched is refunded in full.

Once a part has been dispatched, cancellation is treated as a return and this policy applies, including any deductions in section 6. Freight already incurred cannot be recovered.

11. How Refunds Are Issued

Approved refunds are issued to the original payment method. We cannot refund to a different card, account, or person.

Refunds are processed after the returned part has been received and inspected, typically within 5 to 10 business days of receipt. Your bank or card issuer may take additional time to post the credit.

12. Contact Us

To start a return, or if anything in this policy is unclear, contact Rocksautospart LLC by phone at +1 (516) 767-5796 or by email at sales@rocksautospart.com.

Mailing address: Shadow Way, Dallas, TX 75243.